List of Customer Feedback Questions:
- What task did you want to accomplish on this website?
- Were you able to find the information you were looking for on our website?
- Did you find that information valuable?
- How much effort did you personally have to put forth to handle your request?
- How did this effort compare to your expectations?
- How visually appealing is our website?
- How easy is it to navigate our website?
- What do you think about the story we tell through our website?
- Is our pricing clear?
- How can we improve our pricing page?
- What originally attracted you to our website?
- If you were to review the website what score would you give it out of 5?
- What did you like best about our website?
- Do you have any other comments, questions, or concerns?
- How likely is it that you would recommend this company to a friend or colleague?
- When looking for this product, how likely are you to consider our company first?
- How did you hear about us?
- Why did you choose us as your service provider?
- What problem would you like to solve with our product?
- What would you say to someone who asked about us?
- If you were unhappy with us what can we do to get you to come back?
- What is the primary benefit that you have received from our company?
- What features could you not live without?/What is the one thing that we should never stop doing?
- What features could you live without?
- Who can we learn from?
- What would you use as an alternative if our company was no longer available?
- What makes us stand out from the competition?
- Compared to our competitors, is our product quality better, worse, or about the same?
- Compared to our competitors, are our prices higher, lower, or about the same?