Click on the question for the answer to appear below it You can try any of our products for a free 14 day trial before you decide to purchase it. Yes, we would be happy to allow you to test the tool again for another 7 days. Please contact support@unamo.com for the extension. You can try any of our products for a free 14 day trial before you decide to purchase it. Yes, we would be happy to allow you to test the tool again for another 7 days. Please contact support@unamo.com for the extension. At Unamo, we only accept payments with a credit card. All of our payments are handled via Stripe. We may be able to do an invoice only if you're on an Enterprise annual plan. For more information please contact us at support@unamo.com. Yes, all subscriptions automatically renew unless the account is deleted. No, you will get a full 14-day free trial of all products. Once the trial is finished, if you did not cancel your subscription, you will get charged. To request a quote please contact our Sales Team at sales@unamo.com. Unamo tries hard to make their product affordable for all small and medium businesses. If you decide on a bi-annual or annual plan, we do offer a discount for paying upfront. You can add your company's information to an invoice by going to Account Settings --> Billing --> Invoices and then selecting "Update billing information". Once you add new keywords it can take a while to gather the data. 24 hours is the maximum. Also, if your site is indexed by Google with the "www" subdomain and you add it without it, we will be unable to check the rankings for your site properly. You can subscribe to both products within the Pricing & Products section of your Account Settings. The invoice, however, will be issued for both tools separately. Yes, Unamo allows for you to decide which tools are most important to you now. As your team grows or priorities change, you can always subscribe to more products. You can subscribe to a chosen product within the Pricing & Products section of your Account Settings. Within Unamo you have an option to: Deleting your account is permanent and you cannot revert it. It will cancel and remove the gathered data for all subscriptions you trialed or purchased. You can delete your account in the Account Settings --> General Canceling your subscription is not permanent. You can always resubscribe to a chosen product. We stop fetching your rankings but the historical data is still stored by us. You can cancel your subscription to a chosen Unamo product within the Pricing & Products section of your account settings. You can reset your password in Profile under Profile Settings or by using the link: https://hub.unamo.com/password/new You can update your credit card information by going to Billing Details under Billing. You can add additional features to your Unamo account within the Pricing & Products section of your Account Settings. If you're on a custom plan, for any upgrades please contact our Sales Team at sales@unamo.com You can upgrade/downgrade your subscription of any of the Unamo products within the Pricing & Products section of your Account Settings. If you're on a custom plan, for any upgrades/downgrades please contact our Sales Team at sales@unamo.com When you upgrade your subscription, your plan will be automatically prorated. Unamo SEO is designed to be powerful enough for an SEO expert and simple enough for a beginner. Unamo SEO is an analytical software. It provides you with the data necessary to see how you are ranking compared to the competition. With knowledge comes power; you can then easily compare SERP links and create better content to outrank the competition. Furthermore, Unamo SEO has a backlink tool so users can see who linking to a domain and react accordingly. Lastly, it has an on-page optimization tool that will alert users of any crawlability errors so the user can improve. There's no limit on the rankings data we store for you in Unamo SEO, even after the subscription is canceled. Only if you permanently delete your account, your historical data will also be deleted. Such deletion is irreversible. Many users want to track certain keywords in specific search engines or URLs within their domain. Campaigns give you the power to decide exactly which URL in a campaign you'd like to monitor or which search engines. Typically the first results for keywords should appear after 5-10 minutes. If you’ve added a lot of keywords, this can take longer. Our servers are located in Canada. However, we use IP addresses from the country which you chose for your search engine to give you the most accurate results. Yes, we have Unamo API. Our documentation is available here: https://api-seo.unamo.com/ Your Personal API Access Token can be found in your account (Account Settings --> Personal Settings --> API) Currently, Unamo SEO does not have a whitelabel option. However, it is possible to have branded reports with your logo and customized messages. Unamo SEO gathers new keyword positions on a daily basis. There are a few reasons that the keywords may be appearing different manually and in the application: Location: Many times your physical location will affect the rankings. Our servers use IP address from different cities around the country of the search engine you selected. This can alter the rankings drastically. Browser History: Search engines try to be smart and will alter the rankings depending on what they believe is more relevant to you. Normal fluctuations: Since Unamo SEO gathers rankings on a daily basis and throughout different hours of the day, it is normal to see +/- 3 positions on the same day. Algorithm changes: Search Engines regularly tweak their algorithm to try to give their users the best results. This could lead to serious fluctuations. Once you add new keywords it can take a while to gather the data. 24 hours is the maximum. Also, if your site is indexed by Google with the "www" subdomain and you add it without it, we will be unable to check the rankings for your site properly. Unamo SEO supports all languages and characters. Keywords are not case sensitive. Unamo SEO calculate the average ranking by adding up all of the total rankings and dividing it be the number of keywords. Unamo SEO currently supports Google, Bing, Yahoo, and Yandex. We support over 150 different country search engines. If your country is not supported, we are able to add countries on demand for the search engine Google. Yes, for countries that speak more than one language, we do offer tracking in Google for the different languages of the country. If your language does not seem supported in Google, please contact us. Yes, Unamo SEO provides localized tracking the United States, Canada, United Kingdom, Australia, Austria, Germany and Poland. Information for the traffic report comes from your Google Analytics which is attached to a single website in your Unamo SEO account. You are currently able to download the reports in both a PDF and CSV file. You can send automatic, recurring reports to friends and colleagues as frequently as you'd like. You can add a logo to the reports by going into your account settings and selecting general in the menu tab and then change photo under company logo. Unamo SEO gather traffic data from the column 'Medium.' We do not manually segment out bots. If you are separating out bots on your account, we will reflect that. Unamo SEO gather traffic data from the column 'Medium' in your Google Analytics account. This data may look different because: Make sure you have periodically refresh your Google Analytics connection with Unamo SEO. You can refresh it by following these steps: Select your avatar in the top, right-hand corner, select account settings, then select integrations in the menu tab and then push the refresh arrows. We continuous gather data and will reflect it accurately depending on the time period you show within your Unamo SEO account. We probably couldn't authorize the token (For instance, it could have been connected for longer than 6 months, so we need to re-authorize it for security reasons). Make sure you periodically refresh your Google Analytics connection with Unamo SEO. Search volume allows you to see on average how often a term is searched for on a monthly basis. It is beneficial because it will show you if a keyword has enough popularity to want to rank for and monitor within Unamo SEO. Traffic estimations show you how much estimated traffic you are gaining while on the current position in the SERPs. Unamo SEO uses a formula to create this based on search volume and CTR. It allows you to create a tailored marketing strategy. You can purchase mobile tracking results as it's a feature that is not available in the basic plan. You can track only mobile, only desktop or both mobile and desktop in the same campaign for the comparison. You can add mobile results to your subscription in the Pricing & Products section of your Account Settings or contact our Sales Team (sales@unamo.com) for a quote. Currently, you can monitor mentions on social media channels in United Kingdom, United States, Spain and Poland. With a basic plan you get access to 1 month of historical data. You can also enable an add-on, where you get access to 3 months of data (US, UK, Spain) or 12 months (Poland). This is a premium feature. The comment may not appear because: The time it takes for a mention to appear in the app depends on the activity of the visitors on a certain social media profile. On the most active social profiles, the mentions should appear within 10-15 minutes after publishing. Yes, in Unamo Social Media you can monitor hashtags by adding them as main keywords, e.g. #iloveunamo. A source is a type of social media channel, on which the mention you’re monitoring with certain queries was published. Unamo Social Media monitors all major social media channels, i.e. Facebook, Twitter, Instagram and Youtube. In Poland, we also monitor chosen blogs, forums and news sites. You cannot add a social media channel that we’re not monitoring. If, however, there’s a profile that seems to not appear in our database, please contact our Support Team at support@unamo.com. We will add the chosen profile to our system with the next database update. Choosing the main keyword, or a main phrase is the first basic step to start monitoring your project. It’s an overview of what you are looking for. Selected keyword can contain a few words separated with a space. You can quickly go to a different keyword by using a comma or Enter. You can also set a rule for us to check different versions of the word using the asterisk (*) rule. The next step is adding related words (required and/or excluded). For more precise results, set a proper distance between keywords. Required and excluded words are related to the whole project, so to all main keywords at the same time. This means that you can use them to set required or excluded keywords for the larger number of main keywords. No, the keyword limit that you have in your plan relates only to main keywords, so we do not count related keywords (required and excluded) as your main phrases. No, keywords are not case sensitive, so we will fetch results for all versions of keyword, regardless of the size of the letters. Unamo Social Media supports, however, only the Polish and English alphabet at the moment. If you want to monitor keywords that can have many declinations or a lot of different endings, you can use the asterisk rule. Thanks to Unamo Social Media you can monitor a specific keyword within the entirety of social media. You can also monitor a profile with all the activities related to it. A mention is any type of interaction online (especially on social media) that you’re monitoring based on the chosen keywords and/or profiles. The mentions feed is similar to the Facebook news feed, where you can see all the mentions that contain the keyword you’re monitoring (if you’re monitoring keywords), or all posts, comments and shares (if you’re monitoring profiles). You can filter the mentions by status, photo, video and links. An interaction is a like, share or comment on a social media platform. Sentiment is the type of emotion that is expressed via comment or post. There are 3 types of sentiment: Sentiment is the source of information about the attitude of a person towards a specific topic or brand. Monitoring mentions along with their sentiment and other metrics can be a great source of information on purchase barriers (or motivations) of your clients and the ways in which you can influence them. Yes, if you don’t agree with the sentiment our tool set for the mention, you can manually change it in the Mentions Feed by clicking on the sentiment below the mention. Yes, in order to exclude a mention, just select an “Exclude” button and then “Mention” below a specific mention. Yes, in the top of the section you will see an option where you can export the data as a list of data or charts data. You can export the data using an .xls file. The data is limited only by the period for which the data is assigned. In order to exclude an author, just select the “Exclude” button and then “Author” below a specific mention.You can also go to the Mentions section and exclude him in a specific filter. It’s also possible to exclude an author in the Rankings section. In order to include an author or mention that you excluded prior, just edit the project (by clicking on the pencil icon next to the project name) and go to the “Excluded” section. If you excluded an author/mention using filters, just cancel or edit the filter. An influencer is a person who has a wide group of followers on their social media channel, is an expert in a specific niche or area, and has a persuasive influence over those that follow him or her. A profile will become an influencer when they mention the keywords you’re monitoring (unless you’re monitoring a profile), but also have a high number of interactions, followers and potential reach. You can filter the influencers based on different metrics. You can’t add an influencer, Unamo Social Media will, however, find the most relevant influencers for your business. Word cloud is a collection / set of words, which most often appear in the context of a chosen subject. This means that in all found mentions, these words were used most frequently. The biggest word in the set is the most frequently used one. Leading influencers present the most influential authors which are contributing to a certain project topic you’re monitoring using chosen keywords. The ranking is a summary of all values from public posts shared on social channels in a given period for a particular author. Leading words show which words co-appear most frequently next to the keywords you’re monitoring. The estimated ad equivalent is the amount of money you would have had to pay for advertising to get the same result as you did through organic social media. It is an algorithm created by Unamo Social Media that takes into account the number of followers a profile has then sets the multiplier of reach, and then it also takes into consideration different interactions separately. The valuation is formed on the basis of the rates of the channels we’re monitoring, so while it is an estimate, it is a good metric to watch Reach and potential impact are used interchangeably. The reach is the potential number of times a person viewed the post. We analyze the size of the profile and use an algorithm to determine the percentage multiplier (from 3% to 18%). In addition, the number of interactions is also analyzed. Popularity (of the post) is the number of interactions with the given post. The number of likes, comments and shares is multiplied by a specific weight (1x like, 4x comment, 16x share) and the numbers are summed up. The more effort the user puts into the interaction - the higher weight the action is given. The Groups section is where you can group certain mentions that are about the same topic or brand, allowing you to have a clear overview of your mentions over time. They can be grouped in whichever way you wish. Under every mention you will find the "Group" option. After clicking on it, you will see a list of all available groups, and you will have the option to add a new one. In the Compare section you can choose from 2 to 6 projects and set the date range for comparison. When setting a date range, you can compare 2 topics within two different date ranges; however, with more than 2 topics it has to be the same. When you compare topics you can get valuable information related to advertising or promotional performance over time, the interest in a specific topic, the performance of the brand or a campaign during a specific time of year. You can also compare the feelings of your customers in relation to the number of posts. In the Alerts Section, you can pick when you want an alert to be sent (at a specific time, based on a triggered event, or anytime a specific action takes place) and what type of mentions you want to appear in the email (all mentions, only main posts, only comments etc.). Here, you'll also have the option to select if you want us to show you the most recent mentions, most popular, those with highest reach or all of the above. In order to export your data you can either create a report or click on the "export" button which can be found at the top right-hand side of every graph available in Unamo Social Media. Any exports are in the CSV format while reports are in the PDF format.Frequently asked questions
General
Can I try a tool before purchasing it?
My free trial expired, may I test the tool again?
Can I try a tool before purchasing it?
My free trial expired, may I test the tool again?
What are my payment options?
Does my subscription automatically renew?
Will you charge my card before my trial period is finished?
How can I request a quote?
Does Unamo offer any discounts?
How do I add my company's information to my invoice?
My keywords were added, but they don't seem to be ranking. Why is this?
How can I subscribe to Unamo SEO and Unamo Social Media at the same time?
Can I subscribe to only one product?
How can I cancel my subscription?
How can I reset my password?
How do I update my credit card information for my Unamo subscription?
How can I add extra features (e.g. Search Volume) to my subscription?
How can I upgrade/downgrade my subscription plan?
What happens if I upgrade my subscription?
Who can use Unamo SEO?
How can Unamo SEO help me improve my rankings?
For how long are you storing historical data?
What is a campaign?
How long does it take for my first results to appear after I add a new campaign?
Where are your servers located?
Do you have an API?
Do you have whitelabel?
How often does Unamo SEO gather new ranking data?
Why are the keyword rankings different when I check my keywords manually?
My keywords were added, but they don't seem to be ranking. Why is this?
Can I use keywords that contain different characters than Latin?
Are keywords case sensitive?
How does Unamo SEO calculate average ranking?
Which search engines does Unamo SEO support?
Which countries does Unamo SEO support?
Does Unamo SEO support different languages of different search engines?
Does Unamo SEO have localized tracking?
Where do you get the information for a traffic report?
Which formats can I download the report in?
Can I send reports to friends or colleagues a daily/weekly/monthly basis?
Can the reports include my company's logo?
Do you segment out bots in Google Analytics?
Which Source/Medium do you get the traffic data from?
Why does the traffic data seem different than what I am seeing in my Google Analytics account?
Why am I unable to locate the correct Google Analytics profile?
Over what period of time is the traffic from Google Analytics measured?
Why am I receiving the error "We couldn't fetch your analytics data, please verify that your Google analytics token is working in Google analytics settings?"
Why should I monitor search volume?
What is Traffic Estimations feature?
How can I track mobile results?
What countries is Unamo Social Media monitoring?
Does Unamo Social provide historical data?
Why are you not showing the article/comment I know that exists?
How long does it take for Unamo Social Media to gather a mention I posted a moment ago?
Can I monitor hashtags?
What is a source?
Can I add more sources?
How can I set up a query to monitor in Unamo Social Media?
What are globally required/excluded keywords?
Are the required and excluded keywords added to my keyword limit?
Are keywords case sensitive?
How can I monitor different versions / declinations of keywords?
The way it works is you need to add the * sign after the keyword for us to fetch all versions of the mention.
Example: You want to monitor a keyword related to developing photos, but people may be writing about it in different forms. If that’s the case, you can just monitor develop* photo*, so we will check all the mentions that consist not only “develop photo”, but also those keywords that have different letters appearing after that, e.g.:
- develop photos
- developing photos
- develop photo etc.What's the difference between monitoring a keyword vs. monitoring a profile?
What is a mention?
What is an interaction?
What is sentiment?
Can I edit the sentiment?
Can I exclude a mention from the mentions feed?
Can I export all the mentions?
How can I exclude an author?
How do I include authors/mentions that I excluded prior?
What is an influencer?
Can I add an influencer?
What is word cloud?
What are Leading Influencers?
What are Leading Words?
What is an estimated ad equivalent, how is it calculated and is it trustworthy?
What is potential impact and reach?
What is popularity and how is it measured?
What are groups?
How to add a mention into a group?
How can I compare topics?
What are the benefits of comparing topics?
How to set up email notifications / alerts?
How do I export my data?
